FAQs

  • Help
    •    What is the USP of Surpluss.in in comparison to other online websites of its kind?
    •    How to place an order on Surpluss.in?
    • How do I get in touch with you?
  •    PAYMENTS
    • From where can I get the information of the coupons?
      Since our prices are already optimized, we do not encourage discount coupons. However, due to the popularity of our business, some coupon sites choose to promote our coupons which can be redeemed on our site at checkout stage.
    • What are the payment options available on the website?
      You can pay via Debit card, Credit card (Visa, Master Card, American Express), Net banking and Cash on delivery (COD). Very soon you will be able to pay by your Surpluss e-wallet (Wallet Pluss).
    • Do you accept the card of any bank for debit or credit card payments (specify the cards acceptable for EMI options)?
      Yes, any credit or debit card that is legally acceptable in India can be used on our portal. Our EMI option is expected to go live on 1st August, 2014. In the beginning we will have EMI option for HDFC, CITI, and Kotak Mahindra Bank credit card customers. Other banks like ICICI, Axis, and Standard Chartered will be added by 16th August, 2014.
    • Is it safe to use prepaid payment mode on your website?
      Your payment is absolutely safe with us. Our security policy has strong clauses regarding the safety of prepaid mode. Moreover our website is having a SSL certificate from GEOTRUST with Extended Validation.
    • Can I make credit / debit or internet banking on Surpluss.in through mobile?
      Yes it is possible to use the payment facilities while accessing through mobile.
    • Which banks' net banking can be used online at Surpluss?
      Surpluss has tied up with 32 major banks in India currently. More banks are joining in. The 32 banks currently tied up are –
      • AXIS Bank
      • Bank of India
      • Bank of Maharashtra
      • Canara Bank
      • Central Bank Of India
      • Citi Bank NetBanking
      • CityUnion
      • Corporation Bank
      • Deutsche Bank
      • Development Credit Bank
      • Federal Bank
      • HDFC Bank
      • ICICI Netbanking
      • Indian Bank
      • Indian Overseas Bank
      • IndusInd Bank
      • Industrial Development
      • Bank of India
      • Jammu and Kashmir Bank
      • Karnataka Bank
      • Karur Vysya
      • Kotak Bank
      • South Indian Bank
      • State Bank of Bikaner and Jaipur
      • State Bank of Hyderabad
      • State Bank of India
      • State Bank of Mysore
      • State Bank of Patiala
      • State Bank of Travancore
      • Union Bank of India
      • United Bank Of India
      • Vijaya Bank
      • Yes Bank
  • SHIPPING
    • If certain product is out of stock, how will I be intimated about it being available again?
      You can simply click on "Notify me" tab which will appear in place of "Buy Now" tab on product page and submit your mail ID. You will be intimated about its availability on your registered email-id.
    • How can I track my order?
      You can track your order by simply clicking on track your order option on top right of the website and just enter the registered email-id and order number to know the status of the order.
    • Is it possible to cancel an order that I have placed?
      Yes, you can cancel only if the product is not shipped. If the product is shipped then it will be covered under our Returns and refund Policy.
    • How are the products packaged?
      Each and every product shipped by Surpluss is carefully packed in a water proof and damage resistant packing. The package is air and road worthy and aligns with our Green Pluss philosophy.
    • Are the products insured?
      Yes, each and every shipment done by Surpluss is covered by Transit Insurance and there is no liability or risk to the customer.
    • Will I get invoice of my purchases?
      Surpluss will provide the printed invoice with all the items.
    • Can I buy bulk quantities of any product?
      Yes, you can buy more quantity of any product based on stock availability.
    • Can I buy more products in single order in one go?
      Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!
    • Can I make changes in shipping address?
      Customer can change the shipping address till the product is not shipped and if the product is shipped then we can only try for the same.
    • Do I have to pay any shipping or Delivery charges?
      As a special inaugural gesture to our customers, Surpluss is offering free shipping for all products for a limited time.
  • CANCELLATIONS & RETURNS
    •    What is the process of EMI Cancellation?
      The EMI cancellation is similar to cancellation and refunds associated with credit cards and / or debit cards.
    •    What happens if the order fails while payment processing but money gets deducted from my card or bank account?
      Please call us at 011-30079000 or write to – anytime@surpluss.in with your transaction details. We will look into it immediately.
    •    Do you have a return / replacement policy?

      We always strive to offer our customers 'peace of mind' shopping. We want each and every order to bring delight to our customers.

      We accept returns for replacements up to seven (7) calendar days from the day of delivery. Returns are accepted under the following conditions:

      • Wrong product / model / colour or wrong size shipped

      Please Note – For returns for replacements please do not remove any accessories or booklets or cards as received from the box. Damaged boxes are not dispatched from our side and thus broken or damaged boxes with working products will not be accepted for return. Any product whose box has been defaced by writing address or any other way will not be accepted for return.

      We are happy to help you but we require you to inform us through right channel. The above cases should be intimated only via writing an email to anytime@surpluss.in We will arrange for the product to be picked up from your location. This will be done at no extra cost to you. In the unlikely event that you have received a defective or damaged product (Specially Electronics like Mobile Phones, Television, as most of our products are covered under brand warranty, hence visit your nearest Brand Service Centre to get the issue resolved & also please intimate us at anytime@surpluss.in within 48 hours of your receiving the product.

      Returns on Non-Defective item

      In this event you are returning the product because you have changed your mind or no longer require the item, then you will have to take responsibility of sending the product to us at your cost. Only internal credits will be released for such returns, which can be utilised for your next purchase.

      Product Acceptance Criteria –

      Once the product reaches us, we will inspect the product. For the product to be accepted as a valid return or replacement it should be –

      • Absolutely unused
      • In original packing (undamaged)
      • With original accessories and manuals, guarantee cards etc

      Once the product is found in acceptable state, you will be intimated. Then as per your preference store credit or replacement will be initiated within 2 days. Any product that is not as per above pre-conditions will not be allowed for return or replacement.

    • What is your refund policy?
      We believe in helping our customers as far as practically possible. We have a refund policy which stands valid for escalations made within 48 hours from the time of receiving the product by customer/receiver. The return product needs to be received in saleable condition at our warehouse, to qualify for refund.

      The refund is made through the same mode (credit card, debit card, or as applicable) through the money has been received. In case of a COD order the refund will be done through a cheque. In case customer changes their mind regarding their purchase, store credits will be issued in their Pluss Wallet** against the order, which may be utilised for their future purchase.

      **Pluss Wallet is accessible by every customer by logging into their Surpluss.in account using their registered email id & password.

      A customer shall visit the brand service centre and avail brand warranty, if they face technical/hardware issue regarding delivered product. Most of our products are covered under brand warranty accessible by visiting brand service centre. If a customer still claims refund, they shall obtain a DOA certificate from brand service centre regarding product & same will be verified by our technician. In such instances, we honour refund policy of 15 Business days after receiving of the return product at our warehouse.

      The decision of Surpluss will be final and binding in this case.

    • I need to return an item, how do I arrange for a pick-up?
      You can please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details.
    • I am not satisfied with the quality of the received product, what should I do?
      You can please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details. We will immediately look into it.
    • I bought an item and it does not fit my size. Can I change it?
      Yes, in most cases you can. Please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details. We will immediately look into it.
    • What is Hassle free Easy Returns?
      We assure you that all products sold on Surpluss are 100% genuine. In case there is an issue with the product you have received, our Free & Easy Returns promise has got you covered. Possible resolution could be Replacement, Exchange or Refund, depending on the product type.
    • How is the Replacement Initiated?
      You can please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details. We will immediately look into it.
    • How can I cancel my order? (Please specify if the customer can cancel the order after it is shipped or not)
      You are free to cancel the order anytime by contacting our customer care till we have shipped your order. In case the order is shipped, you cannot cancel. However, you can return the product and it will be handled through our Return and Refund Policy.
    • Can I cancel any item from my order if I have placed an order for multiple products?
      Yes, in most cases you can. Please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details. We will immediately look into it.
  •    SURPLUSS REWARDS
    • What is the Rewards Concept?
      Pluss Rewards, which is the virtual currency of Surpluss, is coming soon. Please keep watching this space.
  •    GENERAL FAQs
    •    Is there any extended warranty of any product?
         Currently we do not have extended warranty as a standard offer. However, if you are looking for any specific information then please drop us an email at – anytime@surpluss.in.
    •    Do your products come with guarantee/warrantee details?
      Surpluss fulfils 100% customer expectations in terms of quality, support and value for money. All products sold on Surpluss are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable.
    •    How safe is it to transact through credit card or internet banking at Surpluss.in.?
      We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. Please also read our Security Policy.
    •    What category of products is available?
      We deal in all type of electronics and lifestyle products including home appliances, mobiles & tablets, TV, air conditioners, home entertainment, laptops, cameras, Bags, Perfumes, Apparels more.
    •    How can I register/Login on Surpluss.in?
      Register/Login option is always available in the top right corner of our website. Just fill the required details and click on register. You can also register at the time of placing order after proceeding to payment.
    •    Are there any registration charges?
      No, registration to our website is absolutely free.
    • Do I have to necessarily register to shop on Surpluss.in?
      No, it is optional to get yourself registered. You can always proceed to order as a guest. But it is advisable to register as it will ensure you with the timely promotions and offers on Surpluss.
    • Can I have multiple registrations?
      No, multiple registrations are not allowed. Every registration must have a unique email-id.
    • What is a wish list?
      Wish list is an exclusive feature which allows customer to save their favorite product for future purchase. Just add the product you liked to wish list not worrying about to search for it again later.
    • Can I have multiple addresses in same account?
      Yes, you can have multiple addresses in the same account which gets save in your account details allowing you to quickly checkout in future without entering it all again.
    • Is there any particular format for a password? (Ex. Min characters, upper case, Lower Case)
      Your password must be of 6-12 characters long.
    • What if I forgot my password?
      In case you forgot your password, just click on forgot password in the login page, enter your registered email-id and we will send you the password reset link on your email which will ask you for the new password for your account.
    • How do I reset my password?
      Go to my account and click on change password to reset your password.
    • What is the minimum order value?
      There is no minimum order value.
    • Is there any provision of sending a gift? What are the extra charges to gift wrap a product?
      Currently we do not have gift wrapping facility. Please watch this space for further developments.
    • Do you deliver in my area?
      For the ease you can simply enter your PIN Code on the product page and check whether we can ship to your location.
    • What are the delivery charges?
      Delivery is absolutely free for a limited time. There are no delivery charges.
    • What do we understand by 1 day shipment?
      By 1 day shipment we mean that your product will be shipped from our warehouse within 1 working day of ordering.
    • When will I receive my order?
      Surpluss generally ships products within a maximum of 1 – 2 business days. Products are shipped through reputed shipment partners like Ecom Express, Delhivery, Blue Dart, FedEx and similar.
    • How will the delivery be done?
      Surpluss delivery is handled by reputed courier partners like Blue Dart, Fedex, DTDC and others. The delivery will be done at your designated address in a safe packing. In case you are not available, our courier partner will make 3 further attempts to deliver.
    • Can I change the address of delivery?
      We do not encourage address change after shipment is done. However, if you absolutely need to change, then please call us at 011-30079000or write to – anytime@surpluss.in with your transaction details. We will do our best.
    • Can I order from outside India?
      Yes, you can order from outside India. However, the delivery location has to be within India.
    •    How do I track my order online?
      As soon as the ordered product is shipped from our warehouse; our customers will receive the shipping details on email and sms. The email will also have a link to track the shipment.
  •    UNSUBSCRIBE
    • I don't want to receive any e-mails from you anymore. What should I do?
      You can unsubscribe from our e-mails by clicking the 'Unsubscribe' link at end of the e-mail you have received from us. You will do us a favour if you let us know your reason(s) for unsubscribing, so that we can keep this in mind and serve you better in the future.